Last updated September 2026.
What this is
Vintage Skins has one phone number for customer care: (412) 226-4440. Calls are answered by an automated line that can answer questions about our bags, shipping and returns, and can take a message for Lisa. If you leave a message and we cannot reach you by phone, we may reply by text message to the number you called from. That is the whole programme: replies to people who contacted us first.
What we will and will not send
- We text you only in reply to a call, voicemail or question you sent us.
- We do not send marketing, promotions, sale announcements or recurring campaigns by text. Our newsletter is email only, and only if you subscribe.
- Message frequency is therefore occasional — typically one or two messages about the thing you asked about.
- We never sell, rent or share your phone number, and we do not share text message content or your consent to be texted with any third party for their own marketing.
How to stop
Reply STOP to any text from us and we will stop texting that number. You will get one confirmation message and nothing after it. You can still call us, and stopping texts does not affect your order.
Reply HELP for our contact details, or call (412) 226-4440, or email info@vintageskins.com.
Costs
Message and data rates may apply, depending on your mobile plan. We do not charge anything for texts. Not all carriers are supported.
Recording and transcription
If you leave a voicemail, the recording is transcribed so we can read it, and both the recording and the transcript are stored for up to 90 days and then deleted. The line tells you it is recording before it records. Calls between you and Lisa are not recorded.
Privacy
How we handle the rest of your information is in our Privacy Policy.
Contact
Vintage Skins
8878 Covenant Ave. #125, Pittsburgh, PA 15237
(412) 226-4440
info@vintageskins.com